Deliveries and Returns

SHIPPING

Pet items will be packaged up and shipped within two working days.

Pet ID tags are made to order and produced and shipped within one week.

Human clothing and accessories are made to order, current production times are seven working days.

For international orders, customers will be responsible for customs and import taxes that might be applied. We are not responsible for delays due to customs.

RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please contact us within 14 days of receiving your item to notify is you wish to return it, and return it within 30 days.

Personalised items are not available for a refund unless faulty.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (if applicable), and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@pupchic.boutique. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please send returns to:

Pup Chic Boutique, Tudors, Western Lane, Silver End, Witham, Essex, CM8 3SA, United Kingdom.

You can always contact us for any return question at hello@pupchic.boutique.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

PAYMENT OPTIONS

Secure payment via Paypal, credit or debit card.

WEAR AND TEAR

Please always check your accessories for wear and tear, no products are indestructible to our furry friends. It is your responsibility to determine the suitability of the product for your pet.